MESSAGE OF ASSURANCE Updated 12/03/2020
At The Waterfront Inn, the health and safety of our guests and team is our number one priority. We want to assure you that we have stringent cleaning and hygiene procedures in place and have taken every precaution necessary to protect your health and that of our staff during your stay at our the bed and breakfast.
We want our guests to be comfortable and confident when choosing to book with The Waterfront Inn and we are very much open for business as usual.
We fully understand the hesitation many people feel at the moment when deciding to book and to help put our guests’ minds at ease, our flexible cancellation policy now is as follows:
- For cancellations made over 14 days from due date of arrival, we will provide a full refund.
- For cancellations made between 7 and 14 days of due date of arrival, we will retain £50 and refund the balance to you.
- Guests are now able to change the arrival date up to 48 hours prior to your stay and any monies paid will be held for a future booking at The Waterfront Inn subject to availability.
We would like to reassure you that we are closely monitoring and following Government guidance to ensure you can enjoy the stay you deserve.
Please also be assured that our strong focus on hygiene extends to all our bars, restaurants and entertainment centres.
We would advise you to check the Gov.UK website for the most up-to-date information: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
If you have a booking and are impacted by this advice, please call our team who will be happy to help on 01237 474737.
When visiting our venue, any of our bars, restaurants and entertainment facilities we would ask all our guests to take the following sensible Government Advice:
- Washing hands regularly. Wash hands for at least 20 seconds and use an alcohol-based hand sanitiser if soap and water is not available. https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/
- Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.
We will provide any updates on this page as the situation progresses 12/03/2020